Reporting absence - frequently asked questions

• How does the app verify an absence report?

In order for the application to register a request, it is necessary to report an absence according to the instructions How to report a child's absence? When a reporting absence is saved, the application verifies whether the notification was made during the hours allowed by the facility.

• What if I report an absence after the hour the facility has set?

If we make a report after the time that has been set by the facility, such a report will be registered by the application as an unauthorized absence. The facility will have information about the time at which the child's absence was reported.

Reporting a child's absence after the time, the parent will receive a message:

"You can no longer add a reported absence to X day. The facility has been notified of the child's absence."

In case we report absence for several days, the application will verify each day separately.

EXAMPLE

The facility has determined that the reporting of absence can be made until 8:00 a.m. on the current day. When adding a request for several days ahead, the application will verify that the request on each of those days meets this condition. It will reject a request added at 11 a.m. on the current day and save requests for the next selected days.

• How do I report an absence on the mobile app?

  1. Go to the Children tab, then use the 'Report an absence' option.

  2. We select the day or days for which we want to report an absence.

After saving, the application will display a message indicating whether the absence request has been registered.

• How do I delete an absence request?

If we have already reported a child's absence, but for some reason we want to delete the report, we can do it in the following way:

1. Go to the Children tab and use the 'Report an absence' button, then select the day or date range for which you want to delete the absence report.

2. Under the displayed calendar, select 'Delete previous report' and save the changes.

• Where in the application can a parent verify reported absences?

If a parent has reported an absence and would like to verify how the report was recorded in the application, the parent can do so from the child's attendance calendar.

1. Go to Children > Children and select Attendance calendar

   

In the child's calendar, you will find attendance information for the selected month.

Legend:

• Green marking - child present

• Yellow marking - absence reported. If a parent has made a report before the time by which the facility allows to report an absence, it is an excused absence.

• Red marking - an unauthorized absence. If a parent has made a report of absence, but after the hour to which the facility allows refusal of meals, such absence displays in red in the child's calendar as unauthorized absence.